• All clients of Professional Admin Services will be required to sign a Client Contract, Terms & Conditions and Confidentiality Agreement before commencement of any work. The Contract will outline the details of the work required for completion by Professional Admin Services;
• Professional Admin Services will not enter into an agreement if they are not qualified to complete a specific project;
• Professional Admin Services will adhere to fair business policy, customer service and professional standards;
• Professional Admin Services has the sole discretion to refuse any work that it deems inappropriate;
• Professional Admin Services fees are based on an hourly rate. You pay only for the time taken and services provided;
• Time spent completing tasks on behalf of the Client will be accurately recorded;
• The cumulative time spent will be rounded and charged to the nearest 15 minute block;
• Stationery, telephone, fax, postage, cds/dvds, printing costs, travelling and all other expenses will be charged separately;
• Payment for retainer packages will be due and payable in advance;
• Any extra hours will be invoiced at the standard rate;
• Cancellation of the Clients retainer package requires 1 months advance written notice;
• Any unused hours will be transferable for 1 month and will be credited to the following month;
• Invoices will be issued once the work has been completed;
• Payment is strictly 14 days from date of invoice. Late payment will incur a surcharge of £20;
• Should work be suspended or delayed through default of the Client, Professional Admin Services shall be entitled to immediate payment for the work carried out and expenses incurred;
• Payment is by cheque or bank transfer;
• Professional Admin Services takes confidentiality very seriously. Client information will never be disclosed without the Clients prior consent. All work is treated in the strictest confidence.
• A confidentiality Agreement will be signed prior to commencement of work;
• Professional Admin Services ensures that all work is completed to a high standard, however final responsibility of proof reading rests with the Client. If any errors are found, Professional Admin Services will be happy to correct free of charge if notified within a 48hr period of final works being sent out and received;
• Professional Admin Services ensures that all documents, files and data are kept in a locked and secure environment, however Professional Admin Services cannot be held responsible for any loss, damage or theft of data relating to the information during transit to/from or whilst at Professional Business Services.

Professional Admin Services has a strict policy for handling customer information. The information you provide to Professional Admin Services is confidential and protected to the fullest extent possible. Professional Admin Services will not disclose or distribute customer information to third parties without prior written consent by the customer.